Contact information
Bozeman’s Lures Contact Policy
Customer Communication & Contact Policy
At Bozeman’s Lures, we value every customer, every order, and every opportunity to provide you with quality, handcrafted fishing lures. We understand that questions can come up before or after a purchase, and we are always happy to communicate with our customers and help whenever possible.
To ensure we can provide the best customer service to everyone, we ask that all customers please review the following contact policy.
📩 Contacting Bozeman’s Lures
For questions regarding products, orders, custom work, shipping, availability, or general business inquiries, please contact Bozeman’s Lures through our approved contact methods.
When contacting us about an existing order, please include your name, order number, and a brief description of the reason for contacting us. Providing this information helps us locate your order and respond as quickly and accurately as possible.
⏰ Response Times
Bozeman’s Lures is an independent small business, and many aspects of our operation are handled directly by the owner. Because of this, response times may vary depending on workload, painting schedules, shows, shipping volume, weekends, holidays, and other business responsibilities.
We do our best to respond to customer messages as quickly as possible. However, immediate responses are not guaranteed.
Please allow reasonable time for a response before sending multiple follow-up messages.
📱 Multiple Messages & Follow-Ups
We completely understand wanting an update, especially when you’re excited about a new lure or order. However, sending repeated messages through multiple platforms can make it more difficult to keep track of customer conversations and orders.
Please choose one contact method and allow adequate time for a response before following up.
Messages sent through Facebook, Instagram, Whatnot, text message, email, and other platforms may not all be seen at the same time.
If you have already contacted Bozeman’s Lures regarding an issue, please avoid opening multiple conversations about the same matter unless specifically requested.
🛒 Order Questions & Order Changes
Once an order has been placed, please contact Bozeman’s Lures as soon as possible if you need to make a correction or have a question about your order.
Please understand that orders may move into production, packaging, or shipping shortly after being placed. Because of this, we cannot guarantee that an order can be changed, canceled, or modified once processing has begun.
Custom-painted and personalized orders may be subject to additional restrictions because these items are created specifically for the customer.
🎨 Custom Lures
Custom work requires communication between the customer and Bozeman’s Lures before the painting process begins.
Customers are responsible for providing accurate information regarding colors, patterns, logos, names, references, and other requested details.
Once a custom lure has entered the painting or production process, changes may not be possible.
Because custom-painted lures are individually handcrafted, minor variations are a natural part of the process and should not be considered defects. Each lure is individually painted and may have slight differences from reference photos or previous examples.
💬 Respectful Communication
We believe in treating our customers with respect, and we expect the same in return.
Bozeman’s Lures welcomes questions, concerns, feedback, and reasonable requests for assistance. However, abusive, threatening, harassing, insulting, or disrespectful communication will not be tolerated.
We reserve the right to discontinue communication or refuse future service when a customer repeatedly engages in inappropriate or abusive behavior.
Our goal is to resolve legitimate concerns professionally and fairly while maintaining a respectful relationship with our customers.
🔎 Please Check Your Order Information
Before contacting us regarding shipping, delivery, order status, or product details, customers are encouraged to review the information provided with their order.
Please verify:
- Shipping address
- Order number
- Tracking information
- Product description
- Customization details
- Estimated processing or shipping timeframe
If you believe there is an issue with your order, please contact us and provide the necessary information so we can investigate.
📦 Shipping Questions
Once an order has been shipped, tracking information will be provided when available.
Bozeman’s Lures is not responsible for delays caused by the shipping carrier, weather, natural disasters, incorrect addresses provided by the customer, or other circumstances outside of our control.
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier. We will assist where possible, but we cannot guarantee replacement of packages that are confirmed as delivered.
❤️ Customer Service
We appreciate every person who chooses to support Bozeman’s Lures.
Every lure is part of a small, independently operated business, and your purchase directly supports the time, materials, creativity, and craftsmanship that go into creating each product.
We may not always be able to respond immediately, but we will do our best to make sure your questions and concerns are handled fairly and professionally.
Thank you for supporting Bozeman’s Lures — One Catchy Lure!
Bozeman’s Lures
Handcrafted. Original. Built to Catch.